PRIVACY POLICY

Last updated: 13 September 2026

1. Introduction

Booc.me is operated by Boocme (Pty) Ltd ("Booc.me", "we", "us" or "our").

We respect the privacy of our customers, service providers and website visitors. This Privacy Policy explains how we collect, use, store and share personal information when you use Booc.me, make a booking, purchase a product or service, submit information through our website, or communicate with us.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

Depending on how you use Booc.me, we may collect information such as:

• Name and surname
• Email address
• Telephone or WhatsApp number
• Billing and delivery information
• Booking dates, times and service requirements
• Information supplied when requesting or booking a service
• Information submitted when listing a service on Booc.me
• Information necessary to fulfil an order
• Communications, enquiries and customer-service correspondence
• Technical information relating to your use of our website

We only seek to collect information reasonably necessary for providing, administering and improving our services.

3. Bookings and Service Providers

Booc.me allows customers to enquire about and book services supplied either directly by Booc.me or by independent service providers.

Where necessary to fulfil a booking, relevant customer information may be provided to the service provider responsible for delivering that service.

Service providers should only use information received through Booc.me for purposes reasonably connected with the booking or service concerned and must comply with applicable privacy and data-protection requirements.

4. Friendme.cards and Information Relating to Children

Certain Booc.me services, including Friendme.cards, may involve information relating to learners or children.

Where information concerning a child is submitted, it must be provided by, or with the appropriate authority or consent of, a parent, legal guardian, school or other person legally authorised to provide such information.

Friendme.cards is designed to limit unnecessary disclosure of personal information. Information such as a learner's surname, telephone number and year of birth is not intended to appear on the cards.

Information supplied for the creation of personalised products will be used primarily for producing and delivering those products and for reasonable administrative purposes associated with the order.

5. Payments

Payments made through Booc.me may be processed by third-party payment providers.

Booc.me does not ordinarily receive or store customers' complete bank-card details. Payment providers may collect and process information necessary to authorise and process payments in accordance with their own privacy and security policies.

6. Shopify and Other Technology Providers

Booc.me uses third-party technology and service providers to operate the platform, process transactions, communicate with customers and provide related functionality.

These may include Shopify and other providers used for hosting, website functionality, bookings, communications, analytics or payment processing.

Such providers may process certain information where necessary to provide their services to Booc.me.

7. How We Use Personal Information

We may use personal information to:

• Process orders, bookings and payments
• Connect customers with relevant service providers
• Produce and deliver personalised products
• Respond to enquiries and provide customer support
• Communicate information relating to a booking or order
• Maintain records required for administrative, accounting or legal purposes
• Prevent fraud, abuse or misuse of the platform
• Operate, maintain and improve Booc.me
• Comply with applicable legal obligations

We will not sell personal information as a commodity to third parties.

8. Marketing Communications

Where permitted by law, Booc.me may send customers information relating to its services, products or relevant offers.

Customers may request that marketing communications cease at any time. Transactional communications necessary for an existing booking, order or account may still be sent.

9. Cookies and Website Information

Booc.me may use cookies and similar technologies required for the operation, security and functionality of the website.

Certain third-party services integrated with the website may also use cookies or similar technologies in accordance with their own policies.

10. Storage and Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for legitimate business, accounting or legal purposes.

No internet-based system can, however, guarantee absolute security.

11. Sharing of Information

We may share personal information where reasonably necessary with:

• A service provider responsible for fulfilling a customer's booking
• Payment processors
• Website, hosting and technology providers
• Delivery or fulfilment providers
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

12. Your Rights

Subject to applicable law, you may request access to personal information we hold about you and may request that inaccurate information be corrected.

You may also contact us regarding deletion, objection to certain processing, withdrawal of consent where applicable, or other privacy-related concerns.

Some information may need to be retained where required by law or for legitimate administrative, contractual or accounting purposes.

13. Third-Party Services

Booc.me may contain links to, or integrate with, third-party websites, applications and services.

Those third parties may have their own privacy policies and data-processing practices. Booc.me cannot control the independent privacy practices of third parties, although we endeavour to work with appropriate service providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Booc.me, our services, technology or applicable legal requirements.

The latest version published on Booc.me will indicate the date on which it was last updated.

15. Contact Us

For privacy enquiries, requests or concerns, please contact:

Boocme (Pty) Ltd
Email: support@booc.me

WhatsApp only: +27 82 454 3678
Location: Mbombela, South Africa