Refund & Cancellation Policy
REFUND & CANCELLATION POLICY
Last updated: 13 September 2026
1. General
Booc.me provides a platform through which customers can book services and experiences and purchase selected products. Some services are supplied directly by Booc.me, while others may be supplied by independent service providers listed on the platform.
Because the nature of these services and products differs, cancellation and refund conditions may vary. Any specific cancellation conditions displayed on a service or product listing form part of the terms of that booking or purchase.
2. Service Bookings
When you make a booking, a service provider may reserve time, equipment, accommodation, transport or other resources specifically for you.
For this reason, a cancellation does not automatically qualify for a full refund.
Where a specific cancellation policy is displayed on the service listing, that policy will apply.
If no specific cancellation policy is displayed, Booc.me or the relevant service provider will consider the circumstances of the cancellation, the notice provided and any costs already incurred or commitments made in fulfilling the booking.
3. Changes and Rescheduling
If you need to change the date or time of a booking, please contact us or the relevant service provider as soon as possible.
Where reasonably possible, we will try to accommodate a change rather than cancel the booking. Rescheduling remains subject to availability and may result in additional charges.
4. Cancellation by a Service Provider
If a confirmed service cannot be provided because Booc.me or the relevant service provider cancels it, the customer will ordinarily be offered an alternative date, suitable replacement or refund for the affected service, as appropriate.
5. Products
Physical products purchased through Booc.me are subject to applicable South African consumer law and any return conditions displayed with the particular product.
Please contact us promptly if a product is damaged, defective, incorrect or materially different from what was ordered.
6. Services Already Performed
Refunds will generally not be available for services that have already been fully performed as agreed.
Where only part of a service has been performed, any refund or adjustment will depend on the circumstances and the portion of the service already delivered.
7. Payment and Refund Processing
Approved refunds will normally be processed using the appropriate payment method or another method agreed with the customer. Processing times may depend on the payment provider or financial institution involved.
Transaction, booking or other charges that have already been incurred may be deducted where permitted by law and where applicable to the particular booking.
8. Consumer Rights
Nothing in this policy is intended to exclude or limit any rights a customer may have under applicable South African law, including the Consumer Protection Act.
9. Contact Us
If you wish to request a cancellation, reschedule or refund, please contact Booc.me through our Contact Us page and include your name and order or booking number where applicable.
