TERMS AND CONDITIONS

Last updated: 13 September 2026

1. Introduction

These Terms and Conditions govern the use of Booc.me, operated by Boocme (Pty) Ltd ("Booc.me", "we", "us" or "our").

Booc.me is an online platform through which customers can discover, enquire about, book and/or purchase various services, experiences and products.

These may include services supplied directly by Booc.me as well as services supplied by independent third-party service providers.

By using Booc.me, making a booking, placing an order or purchasing a service through the platform, you agree to these Terms and Conditions and any additional terms clearly displayed for the particular service or product.

2. How Booc.me Works

Booc.me provides an online platform through which a variety of services and products may be offered.

Depending on the particular listing, Booc.me may act as:

a) the direct supplier of the service or product; or

b) a booking, marketing or payment platform connecting a customer with an independent third-party service provider.

The identity of the provider and the nature of the service should, where reasonably possible, be made clear in the relevant listing, booking information or communication with the customer.

Where a service is provided by an independent third-party provider, that provider remains responsible for performing the service that the customer has booked.

3. Independent Service Providers

Service providers who list or provide services through Booc.me operate as independent service providers unless expressly stated otherwise.

Listing a service on Booc.me does not by itself create an employment relationship, partnership, joint venture or agency relationship between Booc.me and the service provider.

Independent providers are responsible for ensuring that they possess any licences, permits, professional qualifications, registrations, insurance or other legal requirements applicable to the services they provide.

Providers are also responsible for supplying accurate information regarding their services, availability, pricing and any material restrictions or requirements.

Booc.me may remove, suspend or refuse a listing where we reasonably believe that it is inaccurate, misleading, unlawful, unsafe or otherwise inappropriate for the platform.

4. Customer Responsibilities

Customers are responsible for providing accurate and complete information when making a booking or placing an order.

Customers must read the description, price, conditions, limitations and other information associated with a service before booking it.

Where a service has specific requirements — for example regarding age, physical ability, transport, accommodation, equipment, location, dates or attendance times — the customer is responsible for ensuring that those requirements can be met.

Customers must not use Booc.me for unlawful, fraudulent, abusive or misleading purposes.

5. Bookings and Orders

A booking or order is subject to availability and any conditions displayed on the relevant service or product page.

A booking is not necessarily confirmed merely because an enquiry has been submitted. Confirmation may depend on payment, provider availability or other requirements stated during the booking process.

Customers should check all booking details carefully before making payment.

The booking confirmation, product description and any service-specific conditions communicated to the customer form part of the agreement relating to that particular booking.

6. Prices and Payments

Prices are displayed in South African Rand (ZAR) unless otherwise indicated.

The customer agrees to pay the amount displayed or otherwise agreed for the selected service, product, booking duration or option.

Payments may be processed by independent payment service providers. Those payment providers may apply their own security procedures, fraud-prevention measures and terms.

Booc.me does not guarantee that a payment will be accepted by a particular payment provider.

Where a booking is priced according to time — for example per hour, day or other period — the customer is responsible for selecting and paying for the appropriate booking duration.

Any additional work or services requested outside the original booking may require an additional booking or payment.

7. Cancellations, Changes and Refunds

Cancellation and refund conditions may differ according to the type of service being booked.

Where specific cancellation or refund conditions are displayed on a service listing, booking confirmation or other service documentation, those conditions will apply to that booking, subject to applicable law.

Customers should notify Booc.me or the relevant provider as soon as reasonably possible if they wish to cancel or change a booking.

Complaints regarding a completed service should preferably be submitted within 24 hours of completion or scheduled delivery so that the matter can be investigated promptly.

Where a refund is requested, Booc.me and/or the relevant provider may consider the circumstances of the booking, work already performed, expenses already incurred and the nature of the complaint.

Nothing in these Terms is intended to exclude or restrict any right that a consumer may have under applicable South African law, including rights that cannot lawfully be waived or excluded by agreement.

8. Services Provided Directly by Booc.me

Certain services offered through the platform may be supplied directly by Booc.me.

Where Booc.me is the supplier, Booc.me is responsible for performing the service according to the description and conditions applicable to that booking.

Certain services may have additional terms because of their nature. These may include, for example, accommodation, transport, videography, video editing, live streaming, consulting or other professional services.

Those service-specific terms form part of the booking agreement where they are communicated to the customer before or during the booking process.

9. Third-Party Services

Where an independent provider supplies the booked service, the agreement for performance of that service is between the customer and the relevant provider, subject to any role Booc.me performs in facilitating the booking or payment.

Booc.me cannot control every action or omission of an independent provider and does not guarantee that every third-party service will meet every customer's personal expectations.

This does not affect any responsibility Booc.me may have under applicable law for its own conduct or for services for which Booc.me is legally regarded as the supplier.

Customers should notify Booc.me if they experience a serious problem with a provider booked through the platform.

10. Provider and Customer Disputes

Where a dispute arises between a customer and an independent provider, Booc.me may attempt to assist the parties in resolving the matter.

Booc.me may request photographs, correspondence, booking information, proof of delivery or other reasonable information required to investigate a complaint.

Our involvement in attempting to resolve a dispute does not necessarily mean that Booc.me accepts liability for the actions of either party.

11. Safety and Suitability of Services

Some services advertised through Booc.me may involve travel, physical activity, outdoor activities, equipment, animals, vehicles or other inherent risks.

Customers should consider the nature of the activity and any disclosed requirements before booking.

Providers are responsible for taking reasonable steps appropriate to their particular service and for complying with applicable legal and safety requirements.

Nothing in these Terms excludes liability where such liability cannot lawfully be excluded under South African law.

12. Accuracy of Listings

We aim to ensure that information appearing on Booc.me is accurate and current.

However, availability, prices, photographs, descriptions and other details supplied by independent providers may change.

Where we discover a material error affecting a booking, we will take reasonable steps to correct it and, where appropriate, communicate with the affected customer.

13. Intellectual Property

The Booc.me name, website design, branding, graphics and original content produced by Booc.me remain the property of Booc.me or their respective rights holders.

Users and service providers may not reproduce, distribute, sell or commercially exploit Booc.me content without permission.

Service providers who supply photographs, descriptions, logos or other content for a listing confirm that they have the necessary rights or permission to use that material and allow Booc.me to display it for purposes connected with marketing and operating the platform.

14. Privacy and Personal Information

Booc.me processes personal information in accordance with its Privacy Policy and applicable South African data-protection legislation.

Information supplied by a customer may need to be shared with the relevant service provider where reasonably necessary to fulfil a booking.

Independent providers are responsible for handling personal information they receive in accordance with applicable law.

Customers should refer to the Booc.me Privacy Policy for further information regarding the collection and use of personal information.

15. Limitation of Liability

Booc.me will exercise reasonable care in operating the platform and in providing services for which Booc.me is directly responsible.

To the fullest extent permitted by applicable law, Booc.me will not be responsible for indirect or consequential loss arising from circumstances outside its reasonable control or from the independent actions or omissions of third-party providers.

Where a service is supplied by an independent provider, that provider remains responsible for the proper performance of the service.

Nothing in these Terms is intended to exclude, restrict or limit liability or consumer rights where doing so would be prohibited by applicable South African law.

16. Events Outside Reasonable Control

Neither Booc.me nor a service provider will necessarily be responsible for failure or delay caused by circumstances reasonably outside their control.

Depending on the service, these may include severe weather, road closures, natural disasters, interruption of telecommunications or electricity, government restrictions, civil disturbance or other unforeseen events.

Where such circumstances materially affect a booking, the parties should make reasonable efforts to find an appropriate solution, subject to applicable law.

17. Suspension or Refusal of Service

Booc.me may suspend or refuse access to the platform where we reasonably believe a user or provider is engaging in fraud, unlawful activity, abuse, harassment, misuse of the platform or conduct that creates a material risk to customers, providers or Booc.me.

Where appropriate and legally permissible, we may also cancel affected bookings and take reasonable steps to protect customers or providers.

18. Changes to These Terms

Booc.me may update these Terms and Conditions from time to time as the platform, services or applicable legal requirements change.

The latest version will be published on Booc.me together with its effective or last-updated date.

Changes will not retrospectively remove rights already acquired by customers under applicable law.

19. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Where a dispute arises, the parties should first attempt to resolve the matter reasonably and in good faith.

Where appropriate, disputes may be referred to mediation, arbitration, a competent court or an appropriate consumer or regulatory body in accordance with applicable South African law.

Nothing in these Terms prevents a consumer from exercising any right or remedy available under applicable law.

20. Contact Information

Questions, complaints or enquiries regarding these Terms and Conditions or a Booc.me booking may be directed to:

Boocme (Pty) Ltd
Email: support@booc.me